Frontline Platform Manager (FPM)
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      3. Frontline Platform Manager (FPM)

      Why can't you see someone in Process View?

      Unable to view someone in the process view.

      To determine why a user is not appearing in Process View, there are five key areas to investigate.

      • Is the user added as a user in the PG User Info screen? Administration > Users > PG User Info

      • Does the user have an evaluation type assigned to them?

        • Evaluations > Config > Evaluation Assignments

      • Does the user have an evaluator assigned to them?

        • Evaluations > Components > Evaluation Rights

      • Does the evaluation type the user is assigned to have an evaluation process created?

        • Evaluations > Components > Component Manager

      • Have the user’s components all been zero-instanced? 

      • Component Manager > User Components > Search for the user.

        • If the user has been entered in the system, the eval type has been assigned, the evaluator rights have been given, and a process has been created in the Component Manager for the eval type, the last item to check is under Component Manager > User Components > search for the user. If all components for the user have been changed to "0", increase the component instance to "1" and the components should now appear in Process View.